Refunds

Refund Policy for Kaibebo AI ("Kai")


At Kaibebo AI ("Kai"), we strive to provide the best possible service to our customers. By accessing or using our services, you acknowledge and agree to the terms outlined in this Refund Policy. Please read this policy carefully to understand how we handle refunds.


1. General Refund Policy


As a general policy, Kaibebo AI does not offer refunds for any payments made for subscriptions, purchases, or services provided through the platform. All payments are considered final once processed, and we do not provide refunds for any reason other than as specified below.

We encourage you to review the details of any subscription or service before making a payment to ensure it meets your needs.


2. Exceptions to the Refund Policy


2.1 Double Payment


In the event that a customer is charged more than once for the same service or subscription due to an error in the payment system (commonly referred to as a "double payment"), we will provide a refund for the duplicate charge upon verification of the issue. Refunds for double payments will be processed as follows:


  • Eligibility: Refunds will only be issued in cases where duplicate payments are made for the same service or subscription within a reasonable time frame (typically no longer than 14 days from the transaction date).
  • Requesting a Refund: If you believe you have been charged twice, please contact our support team at support@kaibebo.com with the relevant payment details (e.g., transaction IDs, dates, and amounts) so that we can verify the issue.
  • Verification: Our team will verify the transaction details and, if a double payment is confirmed, we will process the refund promptly. Refunds will be issued to the original payment method used.


2.2 Exceptional Circumstances


In rare and exceptional circumstances (e.g., technical issues or system failures that prevent access to the Service), we may, at our discretion, offer a partial or full refund. These cases will be reviewed individually, and any refunds issued will be determined on a case-by-case basis.


3. How to Request a Refund


To request a refund due to a double payment or exceptional circumstance, please follow these steps:


  1. Contact Us: Send an email to support@kaibebo.com with the subject line "Refund Request."
  2. Provide Details: Include the following information in your email:
  • Full name and contact details
  • Date of payment(s) and amount(s)
  • Transaction ID(s) or order number(s)
  • A brief description of the issue (e.g., double payment, technical issues, etc.)
  1. Processing Time: Once your request is received, we will review the issue and respond within 5-7 business days. If the refund is approved, we will process the refund to the original payment method.


4. Refund Exclusions


Refunds will not be issued in the following situations:


  • Change of Mind: If you change your mind about using the Service or decide it does not meet your needs, no refund will be issued.
  • Misuse or Abuse: If we determine that the Service was used in violation of our Terms of Use, including fraudulent activities, no refund will be issued.
  • Failure to Use the Service: If you do not use the Service after purchase or subscription, no refund will be issued, regardless of the reason.

5. Subscription Cancellations


While refunds are not provided for any canceled subscriptions, you can cancel your subscription at any time before the next billing cycle to avoid future charges. Cancellations must be made in accordance with the process outlined on our website or app.


For information on how to cancel your subscription, please refer to the "Account Settings" section of the Service or contact our support team at support@kaibebo.com.


6. Payment Processing Fees


Please note that any payment processing fees (e.g., credit card processing fees or third-party platform fees) are non-refundable. This applies to all payments made, including those for subscription renewals or purchases.


7. Contact Information


If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us:


Email: support@kaibebo.com

Address: Kaibebo AI, Bamenda, North West Region, Cameroon


Disclaimer


This Refund Policy is subject to change at our discretion. We may update this policy as necessary, and any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.